Best Leisure Happy Holiday Travel

Email: info@travelturkeyistanbultour.com

Address: Sakızağacı Mahallesi, İstanbul Cad. No:52/19 Bakırköy, İstanbul – Türkiye

Website: www.travelturkeyistanbultour.com

1. GENERAL CONDITIONS

• This policy applies to all reservations made through our website, email, or other communication channels.
• By completing a booking, the Customer acknowledges and accepts the cancellation and refund conditions stated below.

2. STANDARD CANCELLATION TERMS

• 30 days or more before service date: 100% refund.
• 15–29 days before service date: 50% refund.
• 14 days or less before service date, or no-show: No refund.
• Refunds (if applicable) will be made to the original payment method within 14 business days.

3. NON-REFUNDABLE DEPOSITS

• In reservations made with a deposit, the deposit is strictly non-refundable under any circumstances, including but not limited to:
• Customer cancellation,
• No-show,
• Visa refusal,
• Illness, accident, or other personal reasons.
• Only the remaining balance (if paid in advance) will be subject to the standard cancellation terms above.

4. FORCE MAJEURE

• In cases of force majeure (e.g., natural disasters, strikes, epidemics, pandemics, government restrictions, flight cancellations), the Company reserves the right to:
• Reschedule the service, or
• Provide a travel voucher/credit for future use instead of a cash refund.
• This condition does not apply to non-refundable payments. Non-refundable deposits and non-refundable bookings cannot be refunded under any circumstances, including force majeure.

5. COMPANY CANCELLATION

• If the Company cancels the service due to operational reasons, the Customer will be informed immediately.
• In such cases, the Customer will be offered:
• A full refund, or
• An alternative service of equal value.

6. IMPORTANT NOTES

• The Customer is responsible for providing correct contact details (email and phone). Failure to receive Company communications due to incorrect contact information will not be considered a valid reason for refund.
• Refunds are processed only through the original payment channel (bank transfer, credit card, or other methods used during booking).