As Elfe Tour, we value the privacy and security of your personal data. This Disclosure Document has been prepared to inform you about the purposes for which your personal data is processed, how it is collected, with whom it can be shared, and your rights under the Law on the Protection of Personal Data No. 6698 (“KVKK”).

1. Method of Collection and Legal Reason for Personal Data

Your personal data is collected through electronic or physical environments via our website, communication forms, WhatsApp line, email, social media channels, reservation requests, tour purchase processes, and customer service communications.

These data are processed based on legal reasons such as the establishment and performance of the contract, fulfillment of legal obligations, our legitimate interests, and your explicit consent.

2. Processed Personal Data

The following personal data may be processed:

• First name, last name
• Phone number
• Email address
• Nationality information
• Passport information (if necessary)
• Travel dates and preferences
• Hotel and tour preferences
• Flight information
• Invoice and payment information
• Your special requests
• Communication records

3. Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

• Providing tour planning and travel organization services
• Making hotel reservations, transfer, and flight ticket transactions
• Providing guided tour services
• Conducting customer communication and support processes
• Executing payment and invoicing processes
• Improving service quality
• Fulfilling legal obligations
• Conducting marketing and campaign notifications with your explicit consent

4. Transfer of Personal Data

Your personal data may be shared to the extent necessary for the realization of the above purposes with:

• Hotels
• Airline companies
• Transfer companies
• Guides
• Our business partners and suppliers
• Payment institutions
• Insurance companies
• Authorized public institutions and organizations

as required.

5. Storage and Security of Personal Data

Your personal data is kept for the duration required by the purposes of processing and within the legal retention periods. Upon the expiration of these periods, your data will be deleted, destroyed, or made anonymous.

All necessary technical and administrative measures are taken to ensure the security of your data.

6. Your Rights Under KVKK

You have the following rights under Article 11 of the KVKK:

• To learn whether your personal data is being processed
• If processed, to request information about it
• To learn the purpose of processing and whether it is used in accordance with that purpose
• To know third parties to whom the data has been transferred
• To request correction of incomplete or incorrect data
• To request deletion or destruction of your personal data
• To object to the emergence of a result against you by solely analyzing your data through automated systems
• To claim compensation in case of damage

7. Communication

You can contact us for any requests and questions regarding your personal data:

Elfe Tour

🌐 www.elfetour.com

📧 info@elfetour.com

📞 WhatsApp: +90 533 732 8871

By using our website or contacting us, you acknowledge that you have read and understood this Disclosure Document.